Privacy Policy

Last updated: July 22, 2026

Welcome to The Açaí Club. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our loyalty program, and it describes your rights regarding that information.

1. Who We Are

The Açaí Club ("Açaí Club," "we," "us," or "our") is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can reach us at theacaiclub.info@gmail.com.

2. Information We Collect

We may collect the following categories of information:

Identity Data: name, username, date of birth
Contact Data: email address, phone number, delivery address
Order Data: items purchased, order history, favorite locations
Payment Data: limited billing details processed by our payment provider (we do not store full card numbers)
Technical Data: IP address, browser type, device identifiers, time zone
Usage Data: pages visited, features used, and interactions with our website and app
Marketing Data: your preferences for receiving promotions and communications

3. How We Collect Your Data

We collect data directly from you when you create an account, place an order, join our loyalty program, or contact us. We also collect data automatically through cookies and similar technologies as you interact with our Services — see our Cookie Policy for details.

4. How We Use Your Personal Data

We use your personal data only where the law allows us to, typically in the following circumstances:

To process and fulfil your orders, including payment, delivery, and customer support
To manage your account and your participation in our loyalty program
To send you order confirmations, service updates, and, where you have opted in, marketing communications
To improve our website, menu, and services based on aggregated usage trends
To detect, investigate, and prevent fraud or other unlawful activity
To comply with legal and regulatory obligations

5. Sharing Your Information

We may share your data with trusted third parties who support our operations, such as payment processors, delivery partners, hosting and analytics providers, and marketing platforms. These parties are only permitted to use your data to provide services to us and are bound by appropriate confidentiality and data protection obligations. We do not sell your personal data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent for marketing communications at any time. To exercise any of these rights, contact us at theacaiclub.info@gmail.com.

8. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Data Security

We use appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Where your data is transferred outside of your home country, we take steps to ensure it receives an adequate level of protection, including through the use of appropriate contractual safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will indicate any material changes by updating the "Last updated" date above.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
The Açaí Club
Rruga Lidhja E Prizrenit, Tiranë 1016
theacaiclub.info@gmail.com · 069 510 0504